Dr. Jo Robertson is the author of Executing Crisis: A C-Suite Crisis Leadership Survival Guide. This fresh guide to crisis leadership is based on Dr. Robertson’s experience working at the highest levels of management with dozens of Fortune 500 companies in a wide range of industries and provides practical and usable strategies for leaders of organizations of all sizes.
As Global Director of Emergency Preparedness for Capital One, she was responsible for orchestrating the creation of a coordinated universal emergency preparedness program with a strong and consistent process as well as the leadership of 2500 life safety team members.
As Director of Crisis Preparedness for Arkema, she rebuilt and re-energized US crisis preparedness initiatives for France’s leading chemicals producer. She was responsible for creating an effective corporate crisis management team process and strategy, media training and community relations assistance for the plants as well as acting as a trusted advisor to C-Suite executives.
As Senior Manager for Deloitte Services LP, Dr. Robertson led the national crisis management program for 100+ offices of 45,000+ professionals. She developed Deloitte’s enterprise crisis management and crisis communications plans as well as hundreds of local office crisis management and business continuity plans.
As Vice President for Marsh Crisis Consulting (formerly the Corporate Response Group) she designed, developed and delivered a wide array of services for senior corporate and C-Suite clients, including crisis communications planning, media training, real-time support for clients currently in crisis, and complex crisis management exercises for global and domestic pharmaceutical, petroleum, chemical, energy, banking, hotel, distribution, manufacturing, consumer goods, food service, and government sector clients.
Dr. Robertson spent the first half of her career as a television journalist. She is experienced in all aspects of television news, including producing, writing, and editing. While at Fox News and the Independent News Network, she covered the White House, Pentagon, State Department and Capitol Hill and was responsible for news stories which initiated change at the highest levels of government, including a reversal of policy at the Pentagon.
Dr. Robertson has a doctoral degree in Crisis Management (George Washington University), an M.A. in Journalism (American University), and a B.A. in Communications (Pennsylvania State University).