Professor Heino teaches courses in management communication, leading teams, critical conversations, intercultural communication and public speaking for both MBAs and executives. She works with executives on persuasion, effective communication, public speaking, conflict management, creativity, and emotional intelligence.
Professor Heino has worked extensively in Executive Education, teaching clients such as Nextel International, International Finance Corporation, and the Industrial and Commercial Bank of China. Her global reach includes leading the South Africa Global Integrative for MBA students, teaching a course in India for Berlitz & MSB, and running sessions for Cisco in Cost.
Professor Heino specializes in the implementation and use of communication technologies, such as intranets and email, in organizations. She is also interested in researching the use of communication technologies to create identities to connect with others.
Professor Heino received her Ph.D. from USC Annenberg School of Communication.