Dr. Jo Robertson is a senior crisis communications expert with documented strengths and experience in strategic planning, media training, and real-time response. She currently serves as the Director of Crisis Preparedness for Arkema, Inc., France’s leading chemicals producer.
As Senior Manager for Deloitte Services LP, Dr. Robertson led the national crisis management program for 100+ offices of 45,000+ professionals. She developed Deloitte’s enterprise crisis management and crisis communications plans as well as hundreds of local office crisis management and business continuity plans.
As Vice President for Marsh Crisis Consulting (formerly the Corporate Response Group) she designed, developed and delivered a wide array of services for senior corporate and C-Suite clients, including crisis communications planning, media training, real-time support for clients currently in crisis, and complex crisis management exercises for global and domestic pharmaceutical, petroleum, chemical, energy, banking, hotel, distribution, manufacturing, consumer goods, food service, and government sector clients.
Dr. Robertson spent the first half of her career as a television journalist. She is experienced in all aspects of television news, including producing, writing, and editing. While at Fox News and the Independent News Network, she covered the White House, Pentagon, State Department and Capitol Hill and was responsible for news stories which initiated change at the highest levels of government, including a reversal of policy at the Pentagon.
Dr. Robertson has a doctoral degree in Crisis Management (George Washington University), an M.A. in Journalism (American University), and a B.A. in Communications (Pennsylvania State University). She is a primary member of the National Fire Protection Association (NFPA) 1600 technical committee, responsible for updating the national standard on emergency management and business continuity. She is a contributing author for the chapter on crisis communications – Implementing NFPA 1600: The National Preparedness Standard – published Fall 2007; and she is an adjunct professor at Georgetown University, George Washington University, and the Massachusetts Maritime Academy.